Frequently Asked Questions

We are an adventure tourism company based in Vienna, offering high-adrenaline experiences with a focus on culture and sustainability.

Our headquarters are in Vienna, Austria, but we offer adventures throughout Austria and beyond.

Anyone with a love for adventure! We have activities for all skill levels, ages, and interests.

We started in 2024 with a vision of combining thrilling adventures with cultural and sustainable tourism.

Yes, we offer gift vouchers that make the perfect present for adventure lovers.

Our tours are available in English and German, and we can accommodate other languages upon request.

You can book directly through our website or contact us for personalized options.

We accept major credit cards, bank transfers, and online payments through our secure platform.

Yes, don’t hesitate to get in touch with us at least 15 days in advance to cancel or reschedule. Cancellation fees may apply.

Yes, we offer discounts for families, corporate groups, and large parties. Contact us for more information.

Yes, we require a 20% deposit to confirm your booking.

For longer adventures, we may allow payment in instalments. Contact us to discuss the options. You can also use Buy Now, Pay Later services like Klarna, which are integrated into our system for added convenience.

All activities are led by certified guides, and we follow strict safety protocols. We also provide necessary equipment.

We recommend personal travel insurance that covers adventure activities, in addition to our liability coverage.

All guides are certified in first aid, safety protocols, and trained specifically for the activities they lead.

Please consult your physician and inform our team so we can make the necessary accommodations.

Age limits vary by activity. Most adventures are suitable for ages 12 and up, but check specific requirements and the difficulty level of each adventure.

Our guides are trained in first aid and emergency response, and we have protocols in place to handle injuries. We also recommend that participants have personal travel insurance that covers medical emergencies.

Accommodations vary by adventure, ranging from comfortable hotels to cosy lodges. Details will be provided for each tour.

Yes, itineraries may change due to weather or unforeseen circumstances, but we always strive to provide the best possible experience.

We do not provide airport transfers as part of our standard packages. However, transfers can be arranged upon request and will be shared with other members of the group.

If you request a group transfer, our representative will meet you at the arrivals area holding a sign with your name or The One Adventure logo.

If you arranged a transfer but are unable to locate it, contact the emergency number provided in your booking confirmation, and we will assist you promptly.

All group members meet at the designated hotel on the first day of the tour. The specific location and time will be provided in your booking confirmation.

Please inform us as soon as possible. We will make arrangements to accommodate changes where possible.

Report the loss at the airline’s baggage service desk and inform us. We will assist where we can.

Credit cards are widely accepted in most areas we visit. However, we recommend carrying some cash for smaller vendors.

ATMs are available in most towns and cities. Your guide can also assist you in finding one if needed.

Yes, check with your mobile provider about international roaming plans. Local SIM cards are also an option.

Most hotels offer internet, but speeds may vary, especially in remote areas.

In most cases, no. Please contact us for specific situations, but we recommend starting on the first day.

Yes, you can leave early, but you are responsible for your transport and costs from that point onward.

Yes! We’d be happy to provide suggestions for extending your adventure, including cultural sites, nature walks, and local experiences.

Typically, rooms are shared, but single room options are often available for an extra fee. Contact us for more details.

Comfortable clothing, suitable footwear, and a sense of adventure! We provide any specialized gear needed.

Yes! We offer adventures for all skill levels, from beginners to seasoned adventurers.

Some adventures include meals or snacks. Check the specific adventure details for more information.

We offer a range of activities from light hikes to challenging climbs. Difficulty levels are indicated in each adventure description.

Yes, we offer activities tailored to each season, including winter sports, summer rafting, and more.

Safety is our priority. If weather conditions are unsuitable, we will reschedule or provide an alternative activity.

No, we do not book or include flights as part of our packages. Participants are responsible for arranging their flights.

Yes, if you are travelling internationally, you will need a valid passport. Ensure that it has at least six months of validity left.

Yes, we strongly recommend that all participants have comprehensive travel insurance that includes adventure activities, medical emergencies, and cancellations.

We can provide guidance and documentation, but participants are responsible for obtaining their visas.

Vaccination requirements depend on the destination. Please check with your healthcare provider for recommended vaccinations well in advance.

After booking confirmation, you will receive a detailed itinerary, usually at least two weeks before the adventure.

You will meet your fellow adventurers during a pre-trip briefing, which may be held virtually and on the first night at the hotel.

We focus on low-impact activities, partner with eco-friendly organizations, and aim for carbon neutrality by 2027.

Absolutely. We collaborate with local artisans, guides, and businesses to enrich our adventures and support local economies.

We support local conservation projects, use eco-friendly gear, and partner with organizations that focus on preserving the natural environment.

We follow Leave No Trace principles, minimize plastic use, and encourage participants to respect nature.

We encourage participants to bring reusable water bottles, minimize waste, and be mindful of their environmental impact.

Yes, we provide a range of corporate adventure packages focused on teamwork, leadership, and bonding experiences.

Absolutely! We tailor corporate events to meet your team’s goals, from light activities to challenging outdoor experiences.

Our corporate adventures help improve communication, boost morale, and foster collaboration within teams.

We can accommodate small to large groups. Contact us for specific arrangements and capacity details.

Yes, we offer indoor workshops focused on team-building if weather conditions are unsuitable for outdoor activities.

Yes, we have specially curated family-friendly adventures that are safe and enjoyable for children. Age limits and requirements will be provided in the adventure details.

Yes, our adventures are designed to be inclusive, so everyone from kids to grandparents can enjoy the experience.

Some adventures are stroller-friendly. Please check specific details or contact us to confirm.

Yes, we offer family packages and discounts to make adventures more affordable for families.

Activities like gentle hikes, nature walks, and cultural experiences are great for young adventurers.

We partner with businesses that share our values of sustainability, quality, and cultural enrichment.

Yes, we are always looking for partners to collaborate on sustainability and eco-friendly projects.

Yes, we work with local hotels, restaurants, and equipment suppliers to enhance the quality of our adventures.

Visit our Join Us page and reach out to us. We’re always looking for new collaborations.

Our partners gain visibility, contribute to sustainable tourism, and can offer exclusive deals to our participants.

We follow local health guidelines, provide sanitation supplies, and limit group sizes to ensure the safety of our participants.

If regulations require us to cancel, we will offer rescheduling or a full refund.

Requirements may vary based on local guidelines. Please check with us prior to your adventure.

Group sizes are limited, and activities are planned to ensure sufficient space between participants.

If your adventure is cancelled due to COVID-19, we offer full refunds or the option to reschedule.

Cancel 15+ days before the adventure for a partial refund, minus a non-refundable deposit. Cancellations made within 15 days may not be refundable.

Yes, bookings can be transferred. Please notify us at least 7 days in advance.

We will reschedule or offer an alternative adventure. If neither is possible, a refund will be provided.

Contact our customer support via email or phone, and we will assist you.

Reach us via email or phone. Visit our Contact Us page for details.

Yes, our guides are there to support you throughout your adventure. We also have emergency contacts for all participants.

Our customer service team is available Monday to Friday, 9 AM to 5 PM CET.

Yes, emergency contact details will be provided upon booking.

We aim to respond to all inquiries within 24 hours during business days.