1. Bookings, Cancellations, and Refunds
- Bookings: By making a booking with The One Adventure, you agree to our terms and conditions, which are designed to ensure the best possible experience for all participants. Bookings can be made through our website, by phone, or in person. Full payment is required to confirm your reservation, unless otherwise specified.
- Cancellations by the Customer: If you wish to cancel your booking, please notify us in writing as soon as possible. Cancellations made more than 30 days prior to the scheduled start date will receive a full refund, minus a non-refundable deposit. Cancellations made between 15-30 days before the start date will be subject to a 50% cancellation fee. No refunds will be provided for cancellations made less than 15 days prior to the start of the adventure.
- Cancellations by The One Adventure: We reserve the right to cancel any adventure due to insufficient bookings, unfavorable weather conditions, or other circumstances beyond our control. In such cases, we will offer you the choice of rescheduling your adventure or receiving a full refund.
- Refund Policy: Refunds are only available in line with our cancellation policies. Refunds will be processed within 14 working days from the date of cancellation confirmation. Please note that we cannot be held liable for any expenses incurred by participants in preparation for an adventure that is canceled.
2. Responsibilities of The One Adventure and the Customer
- The One Adventure Responsibilities: The One Adventure strives to provide a safe and enjoyable adventure experience. We work with qualified guides and take appropriate measures to minimize risks. However, participants must understand that adventure activities inherently involve some level of risk. The One Adventure is not responsible for any injuries, losses, or damages that may occur during an adventure, except where such injury, loss, or damage is caused by our negligence.
- Customer Responsibilities: Participants are responsible for their own safety and must follow the instructions of the guide at all times. It is the responsibility of participants to ensure that they are physically fit and in suitable health to undertake the chosen adventure. Customers are also expected to respect the natural environment and other participants during the adventure.
3. Age and Health Requirements
- Minimum Age Requirements: Participants must be at least 18 years old to join most of our adventures, unless accompanied by a responsible adult or with explicit permission from a legal guardian. Some activities may have specific age requirements, which will be outlined at the time of booking.
- Health and Fitness Requirements: Adventure activities can be physically demanding. It is the responsibility of each participant to ensure they are in adequate health and physical condition to participate in their chosen activity. We recommend consulting a physician before undertaking any physically strenuous activity, particularly if you have any existing health conditions or concerns.
4. Liability and Insurance
- Insurance Coverage: The One Adventure carries public liability insurance to cover our operations. However, this does not cover individual participants for personal injuries, medical expenses, or loss/damage of personal belongings. We strongly recommend that all participants obtain personal travel insurance that covers adventure activities, medical emergencies, and cancellations.
- Liability Limitations: The One Adventure will not be liable for any indirect or consequential losses or damages arising from participation in our adventures, including but not limited to loss of earnings, loss of business, or medical expenses, except as required by Austrian law or other applicable regulations.
5. Applicable Laws
These terms and conditions shall be governed by and construed in accordance with Austrian law, as well as relevant international regulations. Any disputes arising from these terms or related to our services will be subject to the exclusive jurisdiction of the courts of Austria.
6. Changes to Terms and Conditions
The One Adventure reserves the right to modify these terms and conditions at any time. Any changes will be effective upon posting to our website. It is the responsibility of participants to review these terms periodically for any updates or changes.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at [contact information]. We are committed to providing a clear and transparent service to ensure an enjoyable and safe adventure experience for all.