Let's talk about where you're going

Our customer service assistant answers immediately, any time of day. Email and phone enquiries are answered within one business day. For private expeditions and corporate programmes, you'll have a fully custom proposal within 48 hours.

For a quick answer, use the customer service assistant at the top of this page — it responds instantly, around the clock. For anything detailed, email info@theoneadventure.com or call +43 664 2244391; both come back to you within one business day. The form on this page reaches exactly the same team.

Yes — and we'd encourage it. We're happy to set up a short video or phone call to talk through destinations, difficulty and dates before you commit to anything.

The same contact details work. Just select Private expedition or Corporate retreat as your enquiry type and your message goes straight to the team who design those programmes.

That's one of the most common reasons people get in touch. Tell us your fitness level, the kind of terrain you enjoy and roughly when you'd like to travel, and we'll point you at the trips that genuinely fit — not just the ones with spaces left.

Yes. Send us the race or camp you're targeting along with your dates and level, and we'll come back with a custom plan. More detail on the Race & Training Camps page.

Our team handles enquiries in English and German.

Vienna, Austria — Wiedner Hauptstraße 142/1/5, 1050 Vienna. We operate as Vital Ingredients & Adventures GmbH and run expeditions worldwide. Visits are by appointment.

Get in touch directly by email or phone with your booking details and we'll handle it personally — no automated system, no ticket queue.

Yes. Choose the relevant enquiry type in the form, or see our Partners & Affiliations and Press pages.